THE PAPER WORK
RETURNS / REFUNDS POLICY
If on receiving your order you are not delighted with your purchase, let our customer service team know within 10 days and we will gladly collect it at our expense and provide you with a refund provided the item: The original or copy of the tax invoice or receipt of the purchaser is produced; The products are returned in their original packaging; The products have not been used by the consumer at any relevant time since the date of purchase.
No goods that are dirty and can be easily cleaned at home shall be exchanged or refunded; under no circumstances shall the purchaser be entitled to return any product for refunds or exchanges in the event that the purchaser was expressly informed of any defects in the product.
If you used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstances.
Although seldom charged, we reserve the right to charge a 10% administrative fee for returned orders should the returns process incur significant administrative expenses
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.
Merchant Outlet Country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR)
Credit Card acquiring and security
Credit card transactions will be acquired for the Provider via approved payment gateways (PayU) . Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services on this website, customer service and support, dispute resolution and delivery of goods.
Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the website.
Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorized use terminates this license.
Limitation of Liability
The website and all Content on the website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content.
Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the website or any functionality thereof, or of any linked website, even if Provider is advised thereof.
Choice of Law
This website is controlled, operated and administered by provider from its offices within the Republic of South Africa. Access to the website from territories or countries where the content or purchase of the products sold on the website is illegal is prohibited. The user may not use this website in violation of South African export laws and regulations.